How We Work

At Madhaus Toys, we’re committed to providing you with the best shipping rates possible. Here’s how we ensure you get the most cost-effective shipping for your order:

Invoicing Process

We believe in transparency and fair pricing. That’s why we invoice customers after their order is made. This allows us to determine the lowest possible shipping rate based on the dimensions of your parcel. By invoicing after your order is placed, we can accurately calculate shipping charges and ensure you’re getting the best value for your money.

Domestic Shipping (Canada)

Carrier: We carefully select the carrier that offers the most efficient and cost-effective shipping for your specific order, which may include Canada Post Expedited Parcel or Canada Post Regular Parcel.
Delivery Time: Orders typically ship within 3-4 business days once the dimensions for the parcel are confirmed. Once shipped, your package will arrive within 2-7 business days, depending on your location within Canada.
Tracking: Tracking information will be provided for all domestic orders. You’ll receive an email notification with your tracking number once your order has been shipped.
Shipping Rates: Shipping charges are calculated after the dimensions for the parcel are confirmed. We strive to find the most cost-effective shipping rates for our customers across Canada.

International Shipping (U.S.)

Carrier: For international orders to the U.S., we use USPS (United States Postal Service) as our standard shipping carrier.
Delivery Time: International delivery times vary depending on the destination and customs processing times. Your package will typically arrive within 6-14 business days.
Tracking: Tracking information will be provided for all international orders. You’ll receive an email notification with your tracking number once your order has been shipped.
Customs and Duties: Please note that international orders may be subject to customs fees, import duties, taxes, or other charges imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping cost.

Shipping Restrictions

PO Box Addresses: We are unable to ship to PO Box addresses at this time. Please provide a physical address for delivery.

Restricted Items: Some items may be restricted from international shipping due to customs regulations. If you have any questions about shipping restrictions, please contact us before placing your order.

Order Processing

Order Confirmation: You’ll receive an order confirmation email with details of your purchase once your order is placed.
Order Updates: Throughout the shipping process, you’ll receive email updates, including notifications when your order has been shipped and when it’s out for delivery.

Contact Us

If you have any questions or concerns about shipping, please don’t hesitate to contact us. Our customer service team is here to assist you and ensure that your Madhaus Toys shopping experience is nothing short of exceptional.

Thank you for choosing Madhaus Toys for all your toy-collecting needs!